Terms & Conditions

Exchange First BD provides online services including:

• USD to BDT Dollar Exchange
• Diamond Recharge for supported platforms
• Referral & Rewards Program
• Customer Support through official communication channels

By using our website and services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Exchange First BD allows users to exchange USD into Bangladeshi Taka (BDT) according to the rates displayed on the website.

• Exchange rates may change at any time.
• The applicable rate will be displayed on the website.
• Users should confirm the current rate before submitting an order.
• A transaction may be processed according to the rate applicable at the time the order is confirmed, subject to our transaction procedures.

For transactions of $100 or above, verification is required.

Users must provide accurate and valid information during the verification process.

Exchange First BD may reject, delay, or hold a transaction if:

• Required verification is incomplete.
• Information provided is inaccurate or inconsistent.
• Additional security checks are required.
• The transaction appears suspicious or violates our policies.

Exchange First BD provides Diamond Recharge services for supported platforms, including:

• Chamet
• Chillchat
• Matemet

To place a Diamond Recharge order, users must:

1. Select the required Diamond package.
2. Send the displayed amount using the provided payment method.
3. Submit the payment information and transaction details.
4. Provide the correct User ID or Trade ID.
5. Submit the order through the website.

Users are solely responsible for providing the correct:

• Chamet User ID / Trade ID
• Chillchat User ID / Trade ID
• Matemet User ID / Trade ID

Exchange First BD is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information provided by the user.

Users should carefully verify all account details before submitting an order.

• Users must send the exact amount displayed for their selected package or order.
• Payment information must be submitted accurately.
• Users may be required to provide transaction ID, payment screenshot, sender information, or other payment details.
• Orders may remain pending until payment is successfully verified.
• Do not send payments to unofficial or unauthorized accounts.

If an order cannot be completed due to a technical problem, payment verification issue, or other service-related reason, the user should contact Support.

Refunds, corrections, or alternative solutions will be handled according to the circumstances of the individual transaction and our applicable policies.

Exchange First BD offers a Referral Program.

• Reward: ৳50 per successful referral.
• A referral is considered successful only when the referred user completes a qualifying transaction.
• Minimum withdrawal amount: ৳2,000.
• Referral rewards are subject to verification and our Referral Program rules.
• Self-referrals, duplicate accounts, fake accounts, fraudulent activities, or attempts to manipulate the referral system are prohibited.
• Exchange First BD reserves the right to reject or cancel rewards generated through fraudulent or abusive activities.

Users are responsible for maintaining the security of their account.

You must:

• Keep your password confidential.
• Never share your login credentials with unauthorized persons.
• Provide accurate registration information.
• Immediately contact Support if you suspect unauthorized access to your account.

Exchange First BD will not be responsible for losses caused by the user's failure to secure their account information.

Users must not use Exchange First BD services for:

• Fraud or scams
• Money laundering
• Unauthorized financial transactions
• Identity theft or impersonation
• Stolen or unauthorized payment methods
• False or misleading information
• Abuse or manipulation of the Referral Program
• Any unlawful or suspicious activity

Exchange First BD reserves the right to suspend, restrict, or terminate an account when necessary, including but not limited to:

• Violation of these Terms & Conditions
• Fraudulent or suspicious activity
• False information
• Security concerns
• Abuse of our services
• Referral system manipulation

Our services may occasionally be unavailable or delayed because of:

• Website maintenance
• Technical problems
• Network issues
• Payment provider issues
• Platform-related issues
• Other circumstances beyond our reasonable control

We will make reasonable efforts to restore services as soon as possible.

For any transaction, verification, Diamond Recharge, payment, or account-related issue, users can contact our official Support Team through the available Telegram and WhatsApp channels.

We respect your privacy.

Personal and transaction information collected through our website will be handled according to our Privacy Policy and applicable requirements.

Users should review our Privacy Policy before using our services.

Exchange First BD reserves the right to update or modify these Terms & Conditions when necessary.

Updated terms will be published on the website and may become effective immediately after publication unless otherwise stated.

By creating an account, placing an order, completing an exchange, purchasing Diamond Recharge, or participating in the Referral Program, you confirm that:

• You have read these Terms & Conditions.
• You understand these Terms & Conditions.
• You agree to comply with these Terms & Conditions.